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Cultural Awareness Training: City of Richmond

Submitted by on June 18, 2019 – 6:35 amNo Comment | 1,355 views

DiversityCLUES Consulting was retained by the City of Richmond to develop and deliver custom-made training for City’s employees to improve their cultural awareness when delivering municipal services in Richmond. Over the period of 2014-2016, Olga and two associates delivered five 2-day training sessions to over 100 employees, including front line workers and management staff. Over 100 staff have participated in training sessions from 2014-2016.

City of Richmond clients come from diverse backgrounds. Their needs and expectations for service vary according to personal attributes (such as age, gender, and socioeconomic status, etc.), but are also shaped by their cultural heritage. DiviversityCLUES team conducted a comprehensive research and developed a training curriculum that included a variety of experiential learning activities to engage adult learners. This training course aims at helping city staff enhance their “cultural lens” when they serve the multicultural population in Richmond, adding value to their current service practices and protocols.

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