DiversityCLUES Consulting was retained by the City of Richmond to develop and deliver custom-made training for City’s employees to improve their cultural awareness when delivering municipal services in Richmond. Over the period of 2014-2016, Olga and two associates delivered five 2-day training sessions to over 100 employees, including front line workers and management staff. Over 100 staff have participated in training sessions from 2014-2016.
City of Richmond clients come from diverse backgrounds. Their needs and expectations for service vary according to personal attributes (such as age, gender, and socioeconomic status, etc.), but are also shaped by their cultural heritage. DiviversityCLUES team conducted a comprehensive research and developed a training curriculum that included a variety of experiential learning activities to engage adult learners. This training course aims at helping city staff enhance their “cultural lens” when they serve the multicultural population in Richmond, adding value to their current service practices and protocols.
Read about our other projects and research studies.
Olga Shcherbyna, along with Nora Angeles and John Foster, co-authored a chapter in a new Canadian planning textbook (2016) which brings together a collection of essays and studies covering a wide array of planning topics.
Edited by Ren Thomas, the textbook includes a range of practice and research based cases in eight areas: community and social planning, urban form and public health, natural resource management, housing, participatory processes, urban design, urban redevelopment, and transportation and infrastructure planning. They include examples from urban, rural, and Aboriginal communities across the country.
Planning Canada: A Case Study Approach is intended to introduce undergraduate students in planning, geography, and urban studies to the planning discipline in Canada, but the case studies offer enough depth to be used in graduate courses as well.
Chapter 2.1: Promising Practices in Social Plan Development and Implementation: Applying Lessons Learned from Canadian Urban Municipalities in the City of Richmond, British Columbia by John Foster, Olga Shcherbyna, and Leonora Angeles